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التصفية والفرز
Let customers speak for us
Battery and appearance is great
West Bengal Cooch Behar Dinhata
refurbished phone
Very disappointing warranty and after-sales experience
I purchased a refurbished Sony Xperia 5 IV from Fonezone for AED 490. After only around three weeks of normal use, a green line appeared on the screen. The phone had not been dropped, damaged, or repaired by anyone else.
I contacted Fonezone expecting their advertised warranty to provide reasonable support. Initially, I was told that the screen repair would cost AED 250, and I agreed to pay this amount simply because I wanted to get my phone working again.
Then I was informed that the screen was not available. After that, I was told that they would keep my phone and provide a replacement, but I would have to pay AED 400 for the replacement.
This is extremely disappointing. I bought the phone for AED 490, and now I am being asked to pay AED 400 for a replacement while Fonezone keeps my original phone. Even more frustrating, without repairing my phone or providing the replacement, I was also expected to pay AED 25 for shipping/collection.
What concerns me most is the customer experience and the lack of a clear, consistent solution. Fonezone advertises a lifetime warranty on refurbished devices and states that manufacturing defects can be repaired or replaced under the warranty.
I understand that warranty terms and conditions apply, but when a phone develops a serious screen issue after only a few weeks, I believe the customer should receive a fair and transparent solution rather than being asked to pay almost the original purchase price again.
I am sharing my experience so other customers can carefully consider the warranty and after-sales support before purchasing.
I hope Fonezone reviews this case and provides a fair resolution.
phone
whi can I ordered
ok
سامسونج جلاكسي A03s
Chang order [****]
Excellent
I recommend I bought it hear and it's now a year without any problem I love love it
Bahut hi achha phone hai
1000
chaiyea
I was initially skeptical due to the phone’s age, but it was well worth the wait. The phone arrived in excellent condition and exceeded my expectations.
The team delivered the exact LG V40 model I was looking for. I’m very satisfied with my purchase.