1Warranty Coverage

Our 12 Months Warranty covers manufacturing defects only. Should your device develop an internal fault caused by a manufacturing defect, FoneZone will repair or replace it at no additional cost.

Pickup & Drop Charges — Free within the first 7 days of purchase. After 7 days:

2What Is Not Covered

• Water or liquid damage
• Physical or cosmetic wear & tear
• Physical damage (drops, cracks, impact)
• Damage from unauthorized repair attempts
• Device modification, jailbreak, rooting, or tampering

3Warranty Claim Process

1. Contact FoneZone Support via official email or WhatsApp with your proof of purchase.
2. Submit your device for technical inspection.
3. Assessment — our technicians determine whether the issue qualifies as a manufacturing defect.
4. Resolution — if approved, your device is repaired or replaced at no service cost.
5. Charges — pickup/drop fees apply for claims made after the first 7 days.

4Additional Terms & Conditions

• Warranty is valid only for the original purchaser and is non-transferable.
• A valid invoice or proof of purchase is required for all claims.
• Cosmetic imperfections present at the time of purchase (minor scratches or marks) do not affect functionality and are not covered.
• Warranty does not cover data loss — please back up your data before submitting your device.
• Warranty is void if unauthorized internal repairs, battery replacements, or software modifications are detected.
• Replacement devices, where applicable, may be the same model or one of similar value, subject to availability.

5Liability Disclaimer

FoneZone is not responsible for:

• Loss of data during inspection or repair
• Any indirect, incidental, or consequential damages
• Issues arising from customer mishandling or environmental factors
• Taxes, duties, or customs charges for international shipping of warranty claims

+Accidental Warranty — Repair Policy

Under the Accidental Warranty policy, each specific issue is eligible for one (1) free repair claim.